We hope you are happy with your purchase, but if for any reason you require a refund or exchange, we offer a "no quibbles refund and exchange guarantee". All we ask is that you must notify us within seven days at firstname.lastname@example.org and that the item is returned, unused and in its original packaging.
What details to I need to provide for a refund?
Please email us at email@example.com with your order number, and we promise to get back to you within 8 hours with further instructions.
What happens if I need an urgent replacement or exchange?
We understand that items may on the rare occasion become damaged in transit or you may have a change of mind when you receive an item. If this is the case, then please use the chat assistant on our website whereby you can speak directly to customer services.
Will I be responsible for return postal charges?
For all damaged items we will provide pre-paid returns shipping label via Royal Mail. For any other return or exchange, then the buyer is responsible for all costs associated with returns. We recommend you use a tracked service as we are not responsible for items lost or damaged in the post.
Cancellations and Amendments
Please contact us via either email at firstname.lastname@example.org or use the chat assistant on the website to notify us and we will try to help ASAP.