Where are you based?
We are based in London, UK.
Do you offer returns and exchanges?
Yes, we do. Please see further details on our returns and exchanges page.
How does shipping work?
Vendeo partners with Royal Mail, and all UK orders will be sent via Royal Mail 48 Hour shipping. For orders with a chosen delivery date, we will use Royal Mail shipping to target the specified delivery date.
Please note this time frame is valid for after despatch.
As all of our candles are handmade to order and during hectic periods, orders can take up to one working week to be despatched.
If there is an order required for a gift or a specified date, please add a note to the order, and if we can, we will expedite the order for you.
How much does shipping cost?
Our standard UK shipping rate is £4.50 and free shipping for orders over 20 pounds
Do you ship internationally?
Yes, we use Royal Mail International Tracked and Signed for International orders, and all our orders will be delivered between 3-5 working days.
International shipping costs are based on location, and the following charges apply:
Europe - 13.50 pounds
USA - 21 pounds
Rest of the World - 25 pounds
All shipping costs are calculated based on location at checkout
Please note that Vendeo is not responsible for any customs charges or fees.
Can I have accelerated shipping?
Yes, if you require expidited shipping such as ‘next day’ or ‘signed’ for then please contact us via emai on firstname.lastname@example.org and we will set this up for you.
Do you provide tracked shipping for international orders?
Yes. Once your order has been dispatched, we will send you a dispatch email for international orders that will contain a tracking number.
What happens if I need to change any of my delivery instructions?
Would you please not hesitate to contact us if you have any questions or problems regarding the delivery at email@example.com