Nordic Face Frame

Where are you based?

We are based in London, UK.

Do you offer returns and exchanges?

Yes, we do. Please see further details on our returns and exchanges page.

How does shipping work?

Vendeo partners with Royal Mail, and all UK orders will be sent via Royal Mail 48 Hour shipping. For orders with a chosen delivery date, we will use Royal Mail shipping to target the specified delivery date.

Please note this time frame is valid for after despatch.

As all of our candles are handmade to order and during hectic periods, orders can take up to one working week to be despatched.

If there is an order required for a gift or a specified date, please add a note to the order, and if we can, we will expedite the order for you.

How much does shipping cost?

Our standard UK shipping rate is £4.50 and free shipping for orders over 20 pounds

Do you ship internationally?

Yes, we use Royal Mail International Tracked and Signed for International orders, and all our orders will be delivered between 3-5 working days.

International shipping costs are based on location, and the following charges apply:

Europe - 13.50 pounds

USA - 21 pounds

Rest of the World - 25 pounds 

All shipping costs are calculated based on location at checkout

Please note that Vendeo is not responsible for any customs charges or fees.

Can I have accelerated shipping?

Yes, if you require expidited shipping such as ‘next day’ or ‘signed’ for then please contact us via emai on admin@vendeo.co.uk and we will set this up for you.

Do you provide tracked shipping for international orders?

Yes. Once your order has been dispatched, we will send you a dispatch email for international orders that will contain a tracking number.

What happens if I need to change any of my delivery instructions? 

Would you please not hesitate to contact us if you have any questions or problems regarding the delivery at sales@vendeo.co.uk

Refund Policy

We hope you are happy with your purchase, but if for any reason you require a refund or exchange, we offer a "no quibbles refund and exchange guarantee". All we ask is that you must notify us within seven days at returns@vendeo.co.uk and that the item is returned, unused and in its original packaging.

What details to I need to provide for a refund?

Please email us at returns@vendeo.co.uk with your order number, and we promise to get back to you within 8 hours with further instructions. 

What happens if I need an urgent replacement or exchange?

We understand that items may on the rare occasion become damaged in transit or you may have a change of mind when you receive an item. If this is the case, then please use the chat assistant on our website whereby you can speak directly to customer services.

Will I be responsible for return postal charges?

For all damaged items we will provide pre-paid returns shipping label via Royal Mail. For any other return or exchange, then the buyer is responsible for all costs associated with returns. We recommend you use a tracked service as we are not responsible for items lost or damaged in the post. 

Cancellations and Amendments

Please contact us via either email at returns@vendeo.co.uk or use the chat assistant on the website to notify us and we will try to help ASAP.